Shipping policy

Shipping & Delivery

SHIPPING COSTS

Orders including Dry Dog treats ,toys and other goodies
Nationwide UK:

Standard shipping  : £2.99 (up to 2kg) £4.99 (2kg-5kg)

ANY RETURN ORDERS, SHIPPING WILL BE PAID BY CUSTOMER

Raw Food Orders (England, Wales & Scotland ) 

Orders including Raw dog food and Treats that are Frozen 

upto 30kg : £7.99

30kg-60kg: £14.99 ( Packed as Two Parcels)

> Orders are processed Monday-Thursday, excluding UK Bank Holidays.

PLEASE NOTE: ANY ORDERS BELOW 15KG CANNOT BE GUARANTEED TO STAY FROZEN

Next day delivery, not guaranteed, we aim to deliver next working day but this is not a promise. 

Orders placed Monday to Thursday before 12pm are sent to most UK postcodes on a next day delivery service with DHL (although they can take up-to 48 hours). 
Orders placed after 12pm on Thursdays will be dispatched on the following Mondays.

Our delivery partners do not deliver on Bank Holidays, nor do not they ship to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands or Scilly Isles. If an order is due to be delivered to one of these locations, it will be cancelled and refunded in full.

TO COLLECT ANY ORDERS PLEASE CONTACT US VIA SOCIAL MEDIA.

Q. My order has arrived defrosted , what should I do ?

 All of our Raw products are delivered in temperature controlled boxes, which are designed to keep your food frozen or cold enough to refreeze. Raw food may arrive slightly defrosted or soft, this is normal, it is quite safe to refreeze so we recommend to just pop them straight into your freezer as they can be refrozen once . 

Q. How long does delivery take?

A. These are delivery times after the parcel is dispatched. Delivery time varies depending on the type of delivery you have selected, your postcode and other factors. You can find the average delivery time for each delivery method below:

  • STANDARD DELIVERY - 3-5 Working Days
  • FROZEN DELIVERY - Next Working Day (Monday-Thursday), orders can take up 72 hours to process before shipping for next day delivery. 

Q. How is frozen food delivered?

A. Our frozen food orders are sent directly from our shop to any UK mainland address via a next-day delivery service. Orders are despatched Monday to Thursday to ensure the goods are not held or delayed over the weekend. Goods cannot be left unattended due to their perishable nature.

Q. How do I track my order?

A. Once you have placed your order, you will receive an email that will contain the tracking information for your order, including your unique tracking number and the site where you can track your parcel. 

Q. What should I do if my order is delayed?

A. You should be able to track your order to find out about any delays to your delivery. If you are unable to track your order or find that it has been returned to us, please contact us so that we can track it for you and help to get your items.  

Q: Do you process orders on bank holidays?

A. Unfortunately, our couriers don't work on weekends or bank holidays, so we're unable to despatch orders taken at these times. However, we do work hard to keep any further delays to a minimum.

Important Information

-We try to pack all of our orders within 72 hours and shipped using a 48 hour service. We expect orders to be with you within 3-4 working days however it can be longer if we are very busy .

- When placing an order you therefore agree to our Terms and Conditions 
- Once you have placed an order, we are unable to cancel this or make any amendments. 

- Orders are processed Monday-Thursday, excluding UK Bank Holidays.

- Local duties and taxes will need to be covered by the customers. Please contact your local customs office to receive more information.

- We (Doggy Delicious) are not responsible for lost or stolen packages, or parcels that are delayed by the courier.